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服務承諾



1、充分與客戶溝通,了解客戶的服務要求。如若需要時將協助客戶選用閥門及材質、規格、安裝、操作、維修之說明。 
2、建立客戶檔案,按定單定人追蹤落實客戶的每一項服務需求。 
3、在生產備貨期間,接受客戶提出的進度、質量查詢及其他任何咨詢。 
4、對每個閥門建立獨立系列號(I.D.NO :)管制,在閥門的壽命周期內實行跟蹤服務。 
5、為了客戶正確安裝和使用,將提供安裝操作使用說明書。 
6、保證嚴格履行、兌現產品“三包”服務。客戶在正確的安裝和使用條件下,若產品出現質量問題,我司保證在一月內包換。客戶不滿意時一星期內包退。售出產品一年內包修。 
7、對供貨、使用中出現的異常情況,不論何因,我司都將先積極解決或協助解決問題,以保證客戶的工期和正常使用。 
8、對客戶提出的質量異議,我司保證在24小時內作出處理意見。若需現場解決,保證派人到場處理,并做到問題不解決服務人員不撤離。

 

1, fully communicate with customers, understand the customer service requirements. If necessary, will assist customers to choose the valve and material, specifications, installation, operation, maintenance instructions.

2, establish customer files, according to the order of person tracking, implementation of customer's every service needs.

3, in the production of goods during the process, accept the customer's progress, quality inquiries and any other consultation.

4, set up independent serial number for each valve (I.D.NO

(control). Follow up service in the life cycle of valves.

5, for the correct installation and use of customers, will provide installation operation instructions.

6, ensure strict performance, cash product "three package" service. Under the correct installation and use of the customer, if the product quality problems occur, I guarantee the replacement within one month. The customer is not satisfied with the return within a week. Products sold within a year of repair.

7, for the supply and use of the abnormal situation, regardless of the reasons, our company will first actively solve or help solve the problem, in order to ensure the duration of the project and normal use.

8, the quality of the objection raised by customers, I guarantee that within 24 hours to deal with opinions. If the scene needs to be solved, ensure that the person sent to the scene to deal with, and to solve the problem is not solved, the service staff will not withdraw.




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